Refund Policy [NEW]

Understanding Our Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at hello@aromatruffle.pro. If your return is accepted, we will be guide you through the process further in detail so that it will be a smooth process.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any further question at hello@aromatruffle.pro.

Eligibility for Refunds

Our refund policy is designed to protect your interests while maintaining fairness for our business. Refunds are eligible under certain conditions such as defective products, service failures, or order cancellations within a specified timeframe. We recommend reviewing the details of eligibility carefully to determine if your purchase qualifies. Understanding these criteria helps streamline your refund request and enhances your overall experience with our services.

Refund Process and Timeline

The refund process under our refund policy is straightforward and customer-friendly. Once a refund request is submitted and approved, we initiate the refund within 3-5 business days. The amount will be credited back to your original method of payment. We prioritize timely responses to ensure minimal delay, keeping you informed throughout the process to guarantee transparency and trust.

Exceptions and Non-Refundable Items

While our refund policy covers most situations, certain products and services are non-refundable due to hygiene, security, or customized nature. For example, personalized items and digital downloads may not qualify for refunds. It’s important to review these exceptions before purchase to avoid misunderstandings. We always aim to provide clear communication about such limits to maintain a smooth and honest transaction experience.