Shipping Policy [NEW]
Comprehensive Shipping Policy for Reliable Delivery
We provide doorstep delivery (Singapore ONLY) to unrestricted and access-friendly locations. However, please note that we DO NOT provide delivery to these restricted zones: Khusu Island, Rifle Range (FIRING COMPOUND), Alps Avenue, Brani Terminal Avenue, St.John’s Island, Seletar Aerospace Airline Road, Pulau Sakeng, Pulau Ubin, West Camp Road, Pulau Damar Laut, Pulau Busing, Pulau Tekong, Airport Cargo Road, Turf Club Avenue and Pulau Sebarok.
We will try our best to adhere to the delivery timing requested, however, we cannot promise that you will receive your products within your selected time-slot especially during high demand period. Our delivery service is closed on Sunday and Public Holiday. We will strive to delivery within 3-5 working days. Our delivery team will contact you on the date of delivery.
Once an order is placed, it cannot be canceled (our delivery is provided by a second party with additional fees). Please contact us as soon as possible via our facebook page or email to hello@aromatruffle.pro if you wish to change a delivery location or timing. Additional charges may be incurred.
We reserve the right to reject order requests if necessary. Your order is not confirmed until you receive a confirmation email from us.
By accepting our terms and conditions, you also agreed and accept our terms and conditions as stated in our primary webpage: http://aromatruffle.pro/terms-conditions.
ACCEPTANCE AND CONFIRMATION OF ORDER
The client may place an order on the website. The process for placing an order is as follows:
Choose your products and add them to cart
Validate the contents of the cart
Provide information regarding the client personal details
Indicate pick up dates and time
Indicate remarks as well as preferred payment method
Accept the GTC
Confirm the order
Validate payment
The client is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance. Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter.Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the client.The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk.Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome.
If you require further information, please contact us at hello@aromatruffle.pro
Shipping Costs and Charges
Our shipping policy clearly outlines all costs involved to ensure transparency. Shipping charges vary based on your location, shipping method, and the size of the order. We offer competitive rates and occasional promotions that can help reduce or sometimes cover your shipping fees. Shipping costs are calculated automatically at checkout to provide a seamless experience. This approach guarantees that you know exactly what you'll pay upfront without any hidden fees, making our shipping policy customer-friendly and straightforward.
Estimated Delivery Times
Understanding delivery times is a key part of our shipping policy. We strive to process and ship all orders promptly, with most deliveries arriving within 3-7 business days depending on your region. During high demand seasons or unforeseen circumstances, delivery might take slightly longer. Rest assured, our shipping policy commits to keeping you informed every step of the way to ensure you receive your purchases as quickly and reliably as possible.
Order Tracking and Support
Tracking your shipment is easy and transparent under our shipping policy. Once your order ships, you will receive a tracking number enabling you to monitor your package in real time. Our dedicated support team is always available to help with any questions or concerns regarding your shipment. This ensures peace of mind and reinforces our commitment to a smooth, reliable shipping experience.